WHEN SYSTEMS LOOSE THEIR IDENTITY Equivocality and Sensemaking in ISD
نویسنده
چکیده
This paper reports a longitudinal study of the design and implementation of a Web-based groupware application. We studied the development of three versions of the application, and the preliminary discussions of the forth. We adopt a sensemaking perspective to analyze the dynamics of this process and show that improvisational action and bricolage (make do with the materials at hand) played a vital role in the development process, successfully within a small group of people, but less so when more, distributed people became involved. The paper introduces the problem of distributed sensemaking in IS development.
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